Legal Information

Privacy Policy

What data we collect

When you contact us through the enquiry form on this website, we collect your name, email address, and phone number. We do not collect sensitive personal data and we do not require you to create an account.

How we use it

We collect your contact details solely to respond to your enquiry. We will not add you to a mailing list without your explicit consent, and we will not use your data for any purpose other than responding to the specific enquiry you submitted.

We do not sell your data

We do not sell, rent, or share your personal data with any third party for commercial or marketing purposes. Your contact information is used only to fulfil the purpose for which you submitted it.

Session recording

This website uses Microsoft Clarity for anonymous session recording and heatmapping. Clarity collects aggregated, anonymised data about how visitors navigate the site, including clicks and scroll depth. No personally identifiable information is stored or linked to session recordings.

Your rights under UK GDPR

You have the right to access, correct, or request deletion of any personal data we hold about you. To exercise any of these rights, email info@clienthax.co.uk and we will respond within 30 days.

Terms of Service

Services

Services are provided by Clienthax Marketing Agency, Reading, Berkshire, UK, as described on this website. By instructing us to carry out work, you agree to these terms. Questions before engaging? Email info@clienthax.co.uk.

Cancellation

Either party may cancel any ongoing service agreement by giving 30 days written notice by email. If a fixed-period plan is cancelled before its end date, a 50% early exit fee applies on the remaining balance.

Results

We back our SEO and Google Maps work with a 90-day results guarantee as described on the services pages. No marketing agency can guarantee specific search rankings, as Google's algorithms are outside anyone's control. We are not liable for indirect or consequential losses arising from our services.

Intellectual property

All creative work, code, and copy produced by us remains our intellectual property until all invoices are settled. On full payment, ownership of agreed deliverables transfers to the client.

Governing law

These terms are governed by the laws of England and Wales.

Cookie Policy

This site uses essential cookies for basic functionality (form submission, theme preference) and Microsoft Clarity for anonymous session analytics. You can disable cookies in your browser settings, though this may affect how the site functions.

Questions? Email info@clienthax.co.uk.

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